SOLARTRAT
POWER ON 24/7 uninterrupted support for your energy success
With over 30 years of experience in the power electronics sector, SolarTrat stands out as a leader in inverter maintenance, particularly in photovoltaic inverters. We provide uninterrupted 24/7 support, from the initial project phase to post-installation assistance, ensuring maximum efficiency and reliability.
Our comprehensive approach includes preventive and corrective maintenance services, equipment repowering,
and vertical integration throughout the process, ensuring our clients receive tailored solutions to their specific needs.
With a highly skilled technical team, advanced remote monitoring expertise, and a commitment to excellence, SolarTrat is
the trusted choice for optimizing the performance of your solar systems.
MULTI-BRAND REPAIRS
Specialized technical support with multi-level assistance for quick, reliable, and comprehensive solutions, ranging from remote guidance to advanced repairs and on-site service.
LEVEL 1
Specialized Telephone Support
Our service begins with initial phone support, where the customer speaks directly with one of our specialists.
During this conversation, we identify the symptoms of the issue and guide the customer through basic tests and
checks to address initial questions and determine if a simple solution is available.
This approach often allows minor issues to be resolved quickly without the need to send in the equipment.
LEVEL 2
Workshops and Repairs
If the identified issue requires technical repairs, we guide the customer on how to send the inverter to our workshop.
There, we conduct a comprehensive analysis, including repairs, part replacements, and a standout step:
testing under nominal load conditions. This ensures that the equipment is fully operational before being returned.
This procedure enhances the safety and reliability of the equipment after the repair.
LEVEL 3
On-Site Services
For specific cases that require direct intervention, we dispatch our technical team to the customer's location.
This service is ideal for complex issues or those involving the inverter's installation system, providing comprehensive
and effective assistance wherever needed.
We service all brands of inverters
Call us on Whatsapp
Do you want to make SOLARTRAT your authorized dealer?
We are ready to meet the technical demands of your products in Brazil! We can adapt our processes, provide specialized training and ensure that the technical support offered is fully aligned with the standards required by the manufacturer, ensuring excellence in customer service.
Before, During, and After: Our Comprehensive Approach
POWER ON Support Service: Our Commitment to Excellence and Customer Satisfaction.
The POWER ON support service reflects our dedication to excellence and customer satisfaction.
SolarTrat provides access to our team seven days a week, including on-call engineers available during weekends.
For professional assistance, customers can reach our applications engineering team via WhatsApp anytime they
need support. We are always ready to address and resolve your needs with professionalism and efficiency.
BEFORE
- Review of best practices for technical applications and confirmation of correct inverter sizing for the system.
- Dedicated support for production management.
- Comprehensive training on product operation and safety.
DURING
- Specialized team for commissioning.
- On-site execution by professionals experienced in solar equipment and systems.
AFTER
- 24/7/365 support.
- Full warranty coverage with upgrade options.
- Complete preventive maintenance packages.
- Remote monitoring and detailed performance reports.
Contact
Talk to us by email or Whatsapp
Address:
Alameda Itatinga, 1534
13.278-480 Joapiranga
Valinhos SP
Brazil
Email:
service@solartrat.com.br
Phone:
+55 19 99666-1232
